Interaction Process Automation | CPI's Interactive Intelligence Blog

A Success story ~ Marian University Leverages World-Class Contact Center Technology

Chris Dellen
It is exciting to me when technology profoundly impacts an organization! Today, I want to share with you one of our most recent success stories.

Interactive Intelligence Announces Release of SU12

Ruth Lochary Interactive Intelligence released SU12 for its CIC 3.0 platform on Friday. We wanted to get a quick blog post out to let you know what you will find in SU12. Here are some highlights:

Interaction Process Automation (IPA)

Chris Dellen One of our long-time partners, Interactive Intelligence (ININ), has added some new, industry changing capabilities to their world-class communication platform. It’s called Interaction Process Automation (IPA). For those of you who aren’t familiar with Interactive Intelligence, they have developed a highly sophisticated communication platform that call centers and enterprises rely on for their complex communication needs. Up to this point, ININ has completely focused on communications (phone, e-mail, sms, web chat, etc…) Now, they have taken it a step further with Interaction Process Automation.