CPI – Communication Products, Inc.
Call Toll-Free: 800.999.0197
Log In
Print This Page
Email This Page
Set content font to the default size.
Set content font to a larger size.
Set content font to the largest size.
Technologies
Avaya Solutions
Interactive Intelligence Solutions
RightNow Solutions
Cisco Solutions
Solutions
Contact Center Solutions
Business Phone Systems
Unified Communications
Data Networking Solutions
Structured Cabling
Wireless Networks
Industries
Government
Contact Center
Enterprise
Small Business Solutions
Company
About CPI
The Story Behind the Company
Corporate Philosophy
Facilities & Assets
Corporate Partnerships
Careers
Contact
Resources
CPI Blog
CPI's Interactive Intelligence Blog
CPI's Avaya Blog
Whitepaper - Enabling Your CSRs to Work from Home
Case Study - MJ Insurance
Case Study - United States Coast Guard
Company
About CPI
The Story Behind the Company
Corporate Philosophy
Facilities and Assets
Corporate Partnerships
Careers
Account Manager
CIC Network Engineer
Contact
Archive
2013
2012
January (2)
Customer Interaction Center: How to Create a New User
How to Customize CIC Hold Music
March (1)
Precautions to Prevent Your Interactive Intelligence System from being Hacked
April (1)
How to Create a Shared Station Appearance in Interactive Intelligence's Interaction Center
May (1)
How to Manage System Schedules in ININs Interaction Center
June (2)
Interaction Mobilizer - Interactions 2012 ININ Conference Report
Interaction Analyzer and the Value of Speech Analytics - Interactions 2012 Conference Report
October (1)
How to Get ININ's Customer Interaction Center (CIC) on Your iPhone Today!
2011
January (6)
Troubleshooting Interaction Attendant (part 3)
How to Remotely Manage Interaction Attendant Audio Files
Troubleshooting Interaction Attendant (part 2)
Troubleshooting Interaction Attendant (part 1)
Make Sure You Put Interactive Intelligence's "Interactions' 11 Global User Forum" on Your Calendar
A New Year Brings New Resolutions, New Opportunities and - in our case- a New Person We Want You to Meet!
March (3)
Interaction Center 3.0 Service Update 11 Released by Interactive Intelligence
Interaction Supervisor - What You Need to Know About Queue Views
Introducing CPI's Interaction Supervisor Video Training Series
April (2)
The First Stop in Call Troubleshooting in Interactive Intelligence Environments
How to Monitor Contact Center Agents Using Interaction Supervisor - A Video Training Guide
June (4)
ININ CIC 2.4 End-of-Life Extended
Interactive Intelligence Announces Release of SU12
Securing ININ's Interaction Center Against Toll Fraud
ININ Unwraps Details on CIC 4.0 (a.k.a. four.o)
July (1)
Managing Call Flow Schedules in ININ's Interaction Center
August (2)
Back to School...in Interactive Intelligence Style
Avoid Unintended: Consequences Coaching for ININ Power Users
November (1)
Don Brown and the Future of Customer Service Technology
2010
January (1)
What happened to Enterprise Interaction Center
February (2)
How To Configure Interactive Intelligence Client Logging
How-to-Find-an-Interactive-Intelligence-Call-ID
March (1)
How to Customize Queue Views in Interaction Supervisor
April (4)
A Tour of the Interaction Client
Are You Taking Advantage of the Power of the Interaction Client? (part 1-2)
Top 6 Interactive Intelligence Call Center Reports
How to Provision Polycom Phones in Interaction Center 3.0
May (6)
Recording, Parking, and Camping with the Interaction Client (part 9)
Transferring and Conferencing with the Interaction Client (part 8)
Basic Call Control with the Interaction Client (Part 7)
5 Ways to Place a Call from the Interaction Client (part 6)
How to Customize the Interaction Client to Your Unique Needs (part 10)
Managing Your Presence in the Interaction Client (Part 4)
June (4)
Interaction Process Automation (IPA)
Advanced Features of the Interaction Client (part 12)
Working Remotely with the Interaction Client (part 11)
Managing Directories in the Interaction Client (part 5)
September (2)
How to Use Monitored Appearances in the Interaction Client
Adding Context to Transferred Calls with the Interaction Client
October (2)
Interaction Optimizer Update From the Interactive Intelligence Partner Conference
6 Key Developments to Expect in Interactive Intelligence CIC 4.0
November (4)
Customizing Interaction Center
Interactive Intelligence Releases IC 3.0 SU10
Interactive Intelligence Development Licensing is FREE
Interaction Recorder Update from the Interactive Intelligence Partner Conference
Syndication
Blog Entries
Categories
Customer Interaction Center
Interaction Supervisor
3.0
Communications as a Service
Development
How To
Interaction Analyzer
Interaction Attendant
Interaction Center
Interaction Client
Interaction Feedback
Interaction Mobilizer
Interaction Optimizer
Interaction Process Automation
Interaction Recorder
Mobility
Reporting / Analytics
Speech Analytics
Video
4.0
Home
>
Interactive Intelligence Solutions
>
CPI's Interactive Intelligence Blog
>
Interaction Process Automation
CPI's Interactive Intelligence Blog
Interactive Intelligence Announces Release of SU12
posted by
Ruth Lochary
|
Comments (0)
Interactive Intelligence released SU12 for its CIC 3.0 platform on Friday. We wanted to get a quick blog post out to let you know what you will find in SU12. Here are some highlights:
Read more >
Interaction Process Automation (IPA)
posted by
Chris Dellen
|
Comments (0)
One of our long-time partners,
Interactive Intelligence (ININ)
, has added some new, industry changing capabilities to their world-class communication platform. It’s called Interaction
Process Automation (IPA)
. For those of you who aren’t familiar with Interactive Intelligence, they have developed a highly sophisticated communication platform that call centers and enterprises rely on for their complex communication needs. Up to this point, ININ has completely focused on communications (phone, e-mail, sms, web chat, etc…) Now, they have taken it a step further with Interaction Process Automation.
Read more >
