Interaction Center | CPI's Interactive Intelligence Blog

How to Manage System Schedules in ININs Interaction Center

David Currier

In this video, you will learn step by step how to manage system system schedules in Interactive Intelligence's Interaction Center:

 

 

 

 

How to Create a Shared Station Appearance in Interactive Intelligence's Interaction Center

David Currier In this video, you will learn step by step how to create a shared station appearance in Interactive Intelligence's Interaction Center.

Customer Interaction Center: How to Create a New User

David Currier In just one and a half minutes, this video will teach you how to create a new user in Interactive Intelligence Customer Interaction Center 3.0.

Transferring and Conferencing with the Interaction Client (part 8)

Ruth Lochary Get the most out of your Interaction Client with these power user featuresSee how easy it is to transfer calls and create instant conferences with just a click.

How to Provision Polycom Phones in Interaction Center 3.0

David Currier The introduction of managed IP phones in Interaction Center 3.0 dramatically reduces phone-related administrative overhead and greatly increases management capabilities. However, it also increases the complexity of the required environment. This clip covers the basic ingredients required to get managed Polycom phone provisioning up and operational.