Simple Solution for Direct Inward Dial Reporting

David Currier

The Customer Interaction Center (CIC) from Interactive Intelligence has many amazing features and capabilities… but has always been a bit limited when it comes to managing phone numbers and their assignments throughout the system.

How to Dual Register Your Polycom Phone with a Development CIC System

David Currier

Developing and testing of new call flows often involves placing or answering calls in a development CIC environment. While it is definitely possible to have more than one phone on your desk, why not configure one phone to register with both your production and development systems?

Interactive Intelligence CIC 4.0 Reporting Caveats

David Currier

One of the things you may have been looking forward to in CIC 4.0 is new reports. If not, you should be – they’re great! Interaction Reporter includes several categories of new reports built on the ActiveReports engine. Combined with more granular and accurate reporting data, they provide easier access to more information. Sure, you can still write custom reports to display anything you want… but why re-invent the wheel if the data you need is already there?


How to Create a Shared Station Appearance in Interactive Intelligence's Interaction Center

David Currier In this video, you will learn step by step how to create a shared station appearance in Interactive Intelligence's Interaction Center.

Customer Interaction Center: How to Create a New User

David Currier In just one and a half minutes, this video will teach you how to create a new user in Interactive Intelligence Customer Interaction Center 3.0.