Interactive Intelligence Marketplace - Useful accessories for your CIC system

Ruth Lochary

It has been shopping season at our house….Back to School Shopping just finished. It seems that my 13-year old son is always in need of a larger pair of shoes….and, of course, there are the almost daily trips to the grocery store for more milk. We all do lots of shopping in our lives. But…I’ll bet you’ve never thought about shopping for “accessories” for your CIC system. Did you know that there is a place for you to do exactly that?

3 More Lessons from Interactive Intelligence CIC 4.0 Upgrades - Dialer Edition

Ruth Lochary

Earlier this year, I wrote about 3 Important Lessons from an Interactive Intelligence CIC 4.0 Upgrade. It was a post inspired by an upgrade I had walked a customer through. Now we’re on to our first Dialer upgrade. I’ve learned three more lessons that I want to share with you as you plan and prepare for your 4.0 upgrade.

Interactive Intelligence 4.0 - 3 Ways to Avoid Test Anxiety during your Upgrade

Ruth Lochary

My mom went back to college after I graduated from college. She loves to learn and she studied hard. However, when it came time to take tests, she froze up – she had a major case of test anxiety. She struggled to communicate what she knew in a testing format. Fortunately, she had a professor who recognized that she was studying hard. He administered one of her exams by sitting and talking to her. Asked to discuss the various essay questions, she quickly demonstrated that she knew the material cold. In that format, she aced the test. 

Recently, I’ve been watching our customers get ready for their 4.0 upgrades.

Interactive Intelligence Features, Fireworks and Planning for Success

David Currier

Do you love fireworks? I certainly do! This Independence Day weekend, I had a chance to make things blow up – and that always makes me happy! 

Looking through the pictures this morning, I realized that our fun had excellent parallels to decisions you may be facing in your contact center.

My Top 5 "Can't Miss" Sessions at Interactions 2014

Ruth Lochary

In less than 3 weeks, Interactions 2014 begins! This is the Interactive Intelligence global conference that brings together customers, partners, analysts and the Interactive team for several days of learning, discussion and some fun. If you haven't signed up yet, there's still time - click here!

Interactions 2014 - Don't Miss the Deadline to Save!

Ruth Lochary

The deadline is April 4. No, the IRS didn’t change the deadline for filing your taxes.  I’m talking about the deadline for Early Bird Registrations for Interactions, 2014 – Interactive Intelligence’s annual conference.

3 Important Lessons from an Interactive Intelligence CIC 4.0 Upgrade

Ruth Lochary

This past weekend, I finished project-managing my first customer 4.0 upgrade. We’ve done new customer installations on 4.0, and our office has done a 4.0 upgrade, but this was the first customer upgrade I’ve walked through. I learned three things from this project that I want to share with you.

A Success story ~ Marian University Leverages World-Class Contact Center Technology

Chris Dellen
It is exciting to me when technology profoundly impacts an organization! Today, I want to share with you one of our most recent success stories.



Preparing your Interactive Intelligence Infrastructure for a CIC 4.0 Upgrade

Ruth Lochary Make 2014 the year you move to Four.0 

You’ve been holding off on your CIC 4.0 upgrade waiting until the time was right.  If 2014 is the year for your business, there are several things to consider.  In parts 1 and 2 of this series, I talked about the Top 10 things to look forward to with your upgrade.  In this post, I am going to discuss infrastructure considerations as you get ready for your Four.0 upgrade.

Top 10 things to look forward to in Interactive Intelligence 4.0 (part 2)

Ruth Lochary
Make 2014 the year you move to Four.0 - Here's why.

It’s the time of the year when we begin to look ahead. In my last blog post, I began laying out the Top 10 things you can look forward to in Customer Interaction Center (CIC) release Four.0. I got through 5 of the good things coming. Here are the remaining items on my Top 10 list.