CPI's Interactive Intelligence Blog

How to Add a Custom Idle Screen Logo to Polycom Phones in CIC

David Currier

Polycom phones support a custom idle screen logo in place of the default. For this set of instructions, I’ll assume you have Polycom VVX phones… and if you don’t, take a look at them and consider upgrading.

Interactive Intelligence Purchased by Genesys - What does that mean for me?

Cliff Arellano

A week ago today, a rumor that Genesys was considering purchasing ININ turned into a reality.

Highlights of CIC 2016 R4

Gavin Waggoner

CIC 2016 R4 was released August 9, 2016. In this post, I’d like to highlight a few new features I found interesting in this release.

What is WebRTC and Why is it Important?

David Currier

This week, I have been attending Interactions 2016 and learning a lot about new and upcoming features and technology for both the Customer Interaction Center (CIC) and PureCloud.

Important ININ Update and CIC Client Troubleshooting Tips

David Currier

In today's post, I'm going to cover an important Microsoft update plus share with you a few troubleshooting tips for CIC Client.

7 Highlights of CIC 2016 R2

Gavin Waggoner

CIC 2016 R2 was released February 9, 2016!  In this post, I’d like to share 7 highlights I found of interest from this release.

CIC 2016 R1 Highlights

Gavin Waggoner

CIC 2016 R1 was released on November 3, 2015. Last month, CPI posted a blog regarding CIC 2016 and the removal of Interaction Client .NET Edition and the new Microsoft .NET framework requirement. In this blog, I’d like to provide a high level overview of some other items included in this release.


What Is In CIC 2016 R1?

David Currier

With its 5th release, the new CIC release model from ININ enters its second named year... and we are pleased. Sure, there will always be issues that we run into from time to time, but overall, the quality, consistency, and reliability of these releases and biweekly patches has been a significant improvement.

What is a Managed IP Phone?

Gavin Waggoner

Over the years, CPI has come across a number of scenarios where the discussion of CIC and Managed Phones has come up and what that functionality can do for a CIC administrator. In this blog, I’d like to take a closer look at just what a Managed Phone is and the benefits it can offer.

CIC 2015 - Why the New Release Model and Other Details

Gavin Waggoner

If you’re familiar with CIC and previous software releases (3.0 and 4.0), then you may be familiar with the fact that Interactive Intelligence has created a new distribution model for the product suite. It includes new naming, faster release cycles, and higher quality. CIC 4.0 SU 6 was the last release using the older model and CIC 2015 R1 is the first of the new releases. In this blog, I’d like to take a closer look at why the change came about, define some of the terminology, and mention some changes in the support policy.