4.0 | CPI's Interactive Intelligence Blog

New Features Included in Interactive Intelligence CIC 2015 R4

Gavin Waggoner You may have noticed an increase in the frequency of CIC releases. This is in keeping with Interactive Intelligence’s new development model which includes faster and higher quality release cycles. In this blog I’d like to highlight the latest release, CIC 2015 R4 which was made available on August 11, 2015.

Interactive Intelligence CIC 4.0 Reporting Caveats

David Currier

One of the things you may have been looking forward to in CIC 4.0 is new reports. If not, you should be – they’re great! Interaction Reporter includes several categories of new reports built on the ActiveReports engine. Combined with more granular and accurate reporting data, they provide easier access to more information. Sure, you can still write custom reports to display anything you want… but why re-invent the wheel if the data you need is already there?

3 More Lessons from Interactive Intelligence CIC 4.0 Upgrades - Dialer Edition

Ruth Lochary

Earlier this year, I wrote about 3 Important Lessons from an Interactive Intelligence CIC 4.0 Upgrade. It was a post inspired by an upgrade I had walked a customer through. Now we’re on to our first Dialer upgrade. I’ve learned three more lessons that I want to share with you as you plan and prepare for your 4.0 upgrade.

Interactive Intelligence 4.0 - 3 Ways to Avoid Test Anxiety during your Upgrade

Ruth Lochary

My mom went back to college after I graduated from college. She loves to learn and she studied hard. However, when it came time to take tests, she froze up – she had a major case of test anxiety. She struggled to communicate what she knew in a testing format. Fortunately, she had a professor who recognized that she was studying hard. He administered one of her exams by sitting and talking to her. Asked to discuss the various essay questions, she quickly demonstrated that she knew the material cold. In that format, she aced the test. 

Recently, I’ve been watching our customers get ready for their 4.0 upgrades.

3 Important Lessons from an Interactive Intelligence CIC 4.0 Upgrade

Ruth Lochary

This past weekend, I finished project-managing my first customer 4.0 upgrade. We’ve done new customer installations on 4.0, and our office has done a 4.0 upgrade, but this was the first customer upgrade I’ve walked through. I learned three things from this project that I want to share with you.

Preparing your Interactive Intelligence Infrastructure for a CIC 4.0 Upgrade

Ruth Lochary Make 2014 the year you move to Four.0 

You’ve been holding off on your CIC 4.0 upgrade waiting until the time was right.  If 2014 is the year for your business, there are several things to consider.  In parts 1 and 2 of this series, I talked about the Top 10 things to look forward to with your upgrade.  In this post, I am going to discuss infrastructure considerations as you get ready for your Four.0 upgrade.

Top 10 things to look forward to in Interactive Intelligence 4.0 (part 2)

Ruth Lochary
Make 2014 the year you move to Four.0 - Here's why.

It’s the time of the year when we begin to look ahead. In my last blog post, I began laying out the Top 10 things you can look forward to in Customer Interaction Center (CIC) release Four.0. I got through 5 of the good things coming. Here are the remaining items on my Top 10 list.

Top 10 things to look forward to in Interactive Intelligence 4.0 (part 1)

Ruth Lochary

Make 2014 the year you move to Four.0 - Here's why.

Interactive Intelligence released Customer Interaction Center version 4.0 in November, 2011.  (You may have seen the Four.0 moniker in various Interactive promotions.)  Many of you are taking a hard look at completing your upgrade in 2014.  I’ve got a Top 10 list that’s too long for one blog post.  So here are 5 things to look forward to in Four.0.

How to Get ININ's Customer Interaction Center (CIC) on Your iPhone Today!

David Currier Ever since I got my iPhone, I've wanted to use it as my phone for CIC and I'm not alone. This has been one of the most requested items from our customer's C-Suite. Unfortunately, there just isn't a great solution for this yet. This is because:

Interaction Mobilizer - Interactions 2012 ININ Conference Report

Chris Dellen Interaction Mobilizer (slated to be released by the end of the year) is a software platform that enables contact centers to quickly deploy customer service applications on multiple mobile operating systems, devices, and even facebook. ININ has put together a high-level video that will give you an idea of what it can do.