A week ago today, a rumor that Genesys was considering purchasing ININ turned into a reality.
What does that mean for all of us? Below, we have links to some documents that shed additional light from both an Interactive Intelligence and Genesys perspective. It’s important to realize that until the acquisition actually closes (slated for the end-of-the-year), they most likely won’t share many details.
CPI’s Commitment to you:
I wanted to take a minute and emphasize that all of us at CPI will be working diligently, behind the scenes, to ensure that we continue guiding, supporting, and helping you innovate every single day. We have already started working on forging a partnership with Genesys.
We have supported customers through acquisitions similar to this on multiple occasions and are experienced with the process (Nortel purchased by Avaya and RightNow purchased by Oracle).
We will be watching this situation very carefully and will keep you updated.
If you have questions, feel free to start a discussion on this post or reach out to me directly: