Interactive Intelligence Marketplace - Useful accessories for your CIC system | CPI's Interactive Intelligence Blog

Interactive Intelligence Marketplace - Useful accessories for your CIC system

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Ruth Lochary

It has been shopping season at our house….Back to School Shopping just finished. It seems that my 13-year old son is always in need of a larger pair of shoes….and, of course, there are the almost daily trips to the grocery store for more milk. We all do lots of shopping in our lives. But…I’ll bet you’ve never thought about shopping for “accessories” for your CIC system. Did you know that there is a place for you to do exactly that?

The Interactive Intelligence Marketplace is designed as a place for Developers to offer all kinds of “add-on” code for you to use with CIC. You can think of it as an app store for your system. There are pre-built IPA processes. There are handlers that will add new features to your reports. There are solutions for different industries. We, here at CPI, even have an offering on the Marketplace.

CPI’s offering is a really cool tool called FORG3. It is a simple utility that is used to create WAV files to assist in call flow testing. FORG3 uses the native text-to-speech engine in Microsoft Windows® to generate these prompts either one at a time or as a batch process. If you visit the Marketplace, we have a video that explains how the utility works.

So, go grab a cup of coffee and surf over to the Marketplace. Check out what’s there and if you need help or have questions, be sure to let us know!




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