Engineers vs. Analysts

David Currier


Sounds a bit like a major league game, right? Well, believe it or not, I see this game played out nearly every time I participate in a design meeting. And today, I stumbled across a video that makes my point with painful accuracy:

Mind Reading in the Contact Center

David Currier

Have you ever wanted to know what your customers are thinking? Hold onto your seats! CPI has developed an add-on to the Interactive Intelligence Customer Interaction Center platform called Interaction Intent.

Interactions 2014 - Don't Miss the Deadline to Save!

Ruth Lochary

The deadline is April 4. No, the IRS didn’t change the deadline for filing your taxes.  I’m talking about the deadline for Early Bird Registrations for Interactions, 2014 – Interactive Intelligence’s annual conference.

3 Important Lessons from an Interactive Intelligence CIC 4.0 Upgrade

Ruth Lochary

This past weekend, I finished project-managing my first customer 4.0 upgrade. We’ve done new customer installations on 4.0, and our office has done a 4.0 upgrade, but this was the first customer upgrade I’ve walked through. I learned three things from this project that I want to share with you.

A Success story ~ Marian University Leverages World-Class Contact Center Technology

Chris Dellen
It is exciting to me when technology profoundly impacts an organization! Today, I want to share with you one of our most recent success stories.



Preparing your Interactive Intelligence Infrastructure for a CIC 4.0 Upgrade

Ruth Lochary Make 2014 the year you move to Four.0 

You’ve been holding off on your CIC 4.0 upgrade waiting until the time was right.  If 2014 is the year for your business, there are several things to consider.  In parts 1 and 2 of this series, I talked about the Top 10 things to look forward to with your upgrade.  In this post, I am going to discuss infrastructure considerations as you get ready for your Four.0 upgrade.

Top 10 things to look forward to in Interactive Intelligence 4.0 (part 2)

Ruth Lochary
Make 2014 the year you move to Four.0 - Here's why.

It’s the time of the year when we begin to look ahead. In my last blog post, I began laying out the Top 10 things you can look forward to in Customer Interaction Center (CIC) release Four.0. I got through 5 of the good things coming. Here are the remaining items on my Top 10 list.

Top 10 things to look forward to in Interactive Intelligence 4.0 (part 1)

Ruth Lochary

Make 2014 the year you move to Four.0 - Here's why.

Interactive Intelligence released Customer Interaction Center version 4.0 in November, 2011.  (You may have seen the Four.0 moniker in various Interactive promotions.)  Many of you are taking a hard look at completing your upgrade in 2014.  I’ve got a Top 10 list that’s too long for one blog post.  So here are 5 things to look forward to in Four.0.

How to Get ININ's Customer Interaction Center (CIC) on Your iPhone Today!

David Currier Ever since I got my iPhone, I've wanted to use it as my phone for CIC and I'm not alone. This has been one of the most requested items from our customer's C-Suite. Unfortunately, there just isn't a great solution for this yet. This is because:

Interaction Mobilizer - Interactions 2012 ININ Conference Report

Chris Dellen Interaction Mobilizer (slated to be released by the end of the year) is a software platform that enables contact centers to quickly deploy customer service applications on multiple mobile operating systems, devices, and even facebook. ININ has put together a high-level video that will give you an idea of what it can do.