CPI's Interactive Intelligence Blog

Update: Critical ININ Issue Resolved

David Currier

The recent client connectivity issues caused by Microsoft .Net patches have been some of the most serious I’ve seen in the time I have worked with CIC. Thankfully, they have also been fairly quick to resolve. Since the last post, we have received more information from Interactive Intelligence about what happened and a resolution.

4 Highlights of CIC 2016 R3

Gavin Waggoner

CIC 2016 R3 was released May 3, 2016. In this post, I’d like to highlight 4 new features I found interesting in this release.

Critical ININ Update

David Currier

We have received reports that the following Microsoft patches are causing connectivity issues with the .Net Client on Windows 7.

A Look at PureCloud Microservices Architecture

Gavin Waggoner

In my last blog post, I introduced the backbone of PureCloud, Amazon Web Services (AWS), which included some background along with a few of the benefits of using the AWS backbone. In this post, I’d like to take a closer look at the PureCloud microservices architecture, which reside in the AWS backbone.

Critical ININ Update

David Currier

We have just been notified by ININ about a critical issue.

Understanding PureCloud

Gavin Waggoner

Interactive Intelligence offers three platform options to meet the many needs of customers.

1. Premise based (CIC)

2. Single tenant cloud (CaaS)

3. Multi-tenant cloud (PureCloud)

PureCloud is an Enterprise-grade cloud services platform for Collaboration, Communications, and Customer Engagement. Today, I’d like to share with you the backbone of PureCloud and the platform it’s built on – Amazon Web Services (AWS).

Important ININ Update and CIC Client Troubleshooting Tips

David Currier

In today's post, I'm going to cover an important Microsoft update plus share with you a few troubleshooting tips for CIC Client.

7 Highlights of CIC 2016 R2

Gavin Waggoner

CIC 2016 R2 was released February 9, 2016!  In this post, I’d like to share 7 highlights I found of interest from this release.

A Sneak Peek at ININ Pure Cloud Engage

Wow! After 20+ years in call center environments, I can’t believe how much the agent desktop has changed. When I first started in the call center industry, there really weren’t many choices. Most centers used a mainframe based desktop with short codes and quick keys to move from screen to screen. Some centers weren’t even that modern - everything was done on paper and on triplicate forms. My how the world and the agent desktop has changed.

Troubleshooting Managed IP Phones

David Currier

The Managed IP Phones feature is one of the single greatest additions in recent years to CIC for the system administrator. It allows touchless deployment and automated user provisioning of phones across an organization and avoids the complexities of managing phone firmware and configuration files.