Interactive Intelligence offers three platform options to meet the many needs of customers.
1. Premise based (CIC)
2. Single tenant cloud (CaaS)
3. Multi-tenant cloud (PureCloud)
PureCloud is an Enterprise-grade cloud services platform for Collaboration, Communications, and Customer Engagement. Today, I’d like to share with you the backbone of PureCloud and the platform it’s built on – Amazon Web Services (AWS).