CPI's Interactive Intelligence Solutions
Interactive Intelligence offers unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation.
More than 3,500 organizations worldwide currently benefit from the company’s open, standards-based, all-in-one IP communications software suite, which can be deployed as a premise-based or Communications as a Service (CaaS) solution. CPI has been engineering Interactive Intelligence solutions for over a decade.
A single fully-integrated software solution for the contact center
CIC gives your contact center a standards-based multichannel software platform to blend all media types with your business systems and real-time and historical information, to manage the service experience in a seamless and expedient manner.
Unified business communications for the enterprise
Interactive Intelligence offers everything the modern enterprise needs in your choice of all-in-one IP telephony solutions to fit your organization, scaling from 100 users to more than 15,000 users:
Communications-Based Process Automation… a new approach
CBPA applies the unified communications technologies and practices that contact centers use to speed processes for interaction management and customer service.
Interactive Intelligence Integrations with RightNow Technologies, Microsoft, Buzzient and other CRM solutions
One intelligent platform, proven solutions for IP business communications, from one vendor. Interactive Intelligence.
Manage multimedia interactions, automate business and service processes, mobilize your workforce. Reliably. And securely.