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Whitepaper - Enabling Your CSRs to Work from Home
Case Study - MJ Insurance
Case Study - United States Coast Guard
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Blog Posts
Going Going Gone - Importance of Adding Notes to Oracle RightNow CX Configurations
by Steve McKinney
CPI Unveils New State-of-the-Art Demo Facility at its Indianapolis Headquarters
by Christy Green
CPI Named One of Indiana's 2013 Top Places to Work
by Christy Green
How to Get ININ's Customer Interaction Center (CIC) on Your iPhone Today!
by David Currier
Featured Resources
Free Whitepaper
See how the Customer Service Center at Indiana Farm Bureau Insurance Increased Customer Service Representative Productivity 10 - 15% and Reduced Turnover by 30% by enabling them to work from home.
Case Studies
MJ Insurance Uses CPI-Engineered Interactive Intelligence IP Telephony Solution to Increase Employee Productivity and Improve Service
CPI Centralizes 11 United States Coast Guard IT Service Centers, significantly reducing technology costs and streamlining operational efficiency
View all Resources »