CPI – Communication Products, Inc.
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Whitepaper - Enabling Your CSRs to Work from Home
Case Study - MJ Insurance
Case Study - United States Coast Guard
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About CPI
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Corporate Philosophy
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Corporate Philosophy
CPI's Corporate Philosophy
Mission: To provide value added technologies and partnerships that ensure our customers achieve their vision.
Vision
We will be dedicated to the success of our Customers.
We will provide products and services of the highest value with a direct focus on meeting the changing needs of our customers.
We will respond to the customer with promptness, sensitivity, respect and always with integrity.
We will continually promote teamwork, quality improvement, and excellence in all phases of our business.
We will maintain a financially strong, growth-oriented company for the protection of our employees and customers.
Goals
To expand market share.
To establish a culture that is customer-based and quality-based.
To achieve our revenue goals
To maintain our role as a leader in convergence
Blog Posts
Going Going Gone - Importance of Adding Notes to Oracle RightNow CX Configurations
by Steve McKinney
CPI Unveils New State-of-the-Art Demo Facility at its Indianapolis Headquarters
by Christy Green
CPI Named One of Indiana's 2013 Top Places to Work
by Christy Green
How to Get ININ's Customer Interaction Center (CIC) on Your iPhone Today!
by David Currier
Featured Resources
Free Whitepaper
See how the Customer Service Center at Indiana Farm Bureau Insurance Increased Customer Service Representative Productivity 10 - 15% and Reduced Turnover by 30% by enabling them to work from home.
Case Studies
MJ Insurance Uses CPI-Engineered Interactive Intelligence IP Telephony Solution to Increase Employee Productivity and Improve Service
CPI Centralizes 11 United States Coast Guard IT Service Centers, significantly reducing technology costs and streamlining operational efficiency
View all Resources »