By: Kory Salem On: April 19, 2017 In: Interactive Intelligence Comments: 0

After helping a variety of customers move to SIP trunks, there are a few speed bumps that seem to come up regularly. In general, SIP trunking is a mature technology and we’ve had great success with customers both large and small. That said, SIP trunks are not always easy to […]

Read more
By: Gavin Waggoner On: April 13, 2017 In: Interactive Intelligence Comments: 0
By: Diane Farrell On: March 28, 2017 In: Avaya Comments: 0

How often do you wish you could transfer a caller directly into another person’s voicemail box without ringing their phone?   I know often times I’ll pick up a call for another person in the office because they are not available. When the caller requests to be put through to their voicemail, […]

Read more
By: David Currier On: March 28, 2017 In: Interactive Intelligence Comments: 0
By: Guest Contributor On: March 20, 2017 In: Contact Center, Queued IN Comments: 0
By: Chris Laughlin On: March 16, 2017 In: Interactive Intelligence, Queued IN Comments: 0

The acquisition of Interactive Intelligence by Genesys is in full swing and together they have done a great job of hitting the ground running. As a former Interactive partner and now a Genesys partner, I see firsthand the individual strengths, go-to market strategy, and product development that will help us […]

Read more
By: Kory Salem On: March 02, 2017 In: Interactive Intelligence Comments: 0

If you want to preserve system performance and avoid possible service interruptions, maintaining a healthy reporting database is critical. For larger companies with dedicated SQL database administrators, this comes as no surprise. However, smaller companies often overlook SQL maintenance until the database begins to have problems responding. The telltale sign […]

Read more
By: Colin Doggett On: February 24, 2017 In: Contact Center Comments: 0

Do you ever feel that shopping Contact Center technologies is like walking into an ice cream shop? For most, the answer is yes. There are many flavors of Chat, CRM and Enterprise Phone Systems that make choosing what to use an ever-growing challenge. Do you use Gartner, Peer Review, RFP […]

Read more
By: Kory Salem On: February 15, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

I recently stumbled on a very handy feature tucked away in the PureCloud Document Workspace. You can upload and share files (even large ones) with other PureCloud users OR with people not even using PureCloud! For the technically inclined, there are many different online tools to share files. I have […]

Read more
By: Christy Green On: February 09, 2017 In: Contact Center Comments: 0

Recently, I contacted a company (within the contact center industry) because I needed additional information on one of their solutions. After multiple attempts to connect with them via email, phone and chat, I still don’t have my questions answered. In theory, the company did a lot of the “right” things to […]

Read more