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Archive
2013
April (2)
CPI Named One of Indiana's 2013 Top Places to Work
CPI Unveils New State-of-the-Art Demo Facility at its Indianapolis Headquarters
2012
March (1)
Getting Your IT Initiatived Funded (Introduction)
April (2)
How to Design Good Call Flows
CPI Powers Super Bowl XLVI Host Committee Contact Center
May (1)
The Top 7 Challenges for Contact Centers in 2012
October (1)
Queued IN - Free development series for contact center professionals in Indianapolis and Cincinnati
2011
January (1)
Beware of the Coming Industrialization of the Modern-Day IT Person
February (3)
CPI Named One of Indiana's Best Places to Work in 2011
Unifying Communications Throughout the Value Chain
Indiana Aspirations for Women in Computing Competition
March (3)
Ear to the Ground Part 2 at Contact Center Conference 2011
Ear to the Ground at Contact Center 2011
3 Steps to Creating Customer Astonishment - Lessons Learned at the Contact Center Conference & Expo
April (2)
Motivated by Medals? 3 Ways to Keep Your Contact Center Agents Running
3 Reasons Why Customer Loyalty Beats Customer Satisfaction - The Tale of Two Socks
June (1)
Delivering Exceptional Customer Service in the Twitter Era
July (2)
Is Your Customer Service Promise Giving You a Long Nose?
Learnings From the 2011 ACCE Conference - Guest Post by Lori Bocklund
August (1)
The First Rule of Call Troubleshooting
October (2)
4 Tips For Creating Great Prompts
Dialing is Harder Than it Looks...
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Multi-Tasking
CPI's Blog
Is Multi-Tasking Killing Your Small Business?
posted by
Christy Green
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“To do two things at once – is to do neither,”
Roman philosopher Publilius Syrus wrote in 100 A.D., and modern science has been proving him right.
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“To do two things at once – is to do neither,”