Events | CPI's Blog

Queued IN Event Recap: How to Create a Successful Multi-Channel Roadmap for Your Contact Center

Chris Dellen In today’s high-tech world, there are multiple ways our customers can reach out to us—Twitter, Facebook, email, and the telephone just to name a few. With so many options, how do we know which channels to use?

Join Us for Our Upcoming Contact Center Event at Maggiano's

Christy Green

 Learn 5 Practical Steps to Catapult your Contact Center through the Next Wave of Customer Expectations.

"By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human." (Source –Gartner).