As CPI’s Facility Security Officer, I’m required to take training classes on an ongoing basis. I recently completed a course on Cybersecurity Awareness. I came away with several key tips that can be applied within the framework of how we conduct ourselves in the “cyber” world.
Usually our blog posts focus broadly on contact center operations - centered on improving efficiency, increasing customer satisfaction, and even generating revenue. However, in light of the recent cyberattacks on Chase, Target, and Home Depot, this information is not only relevant to you as a consumer, but also relevant with the type of scrutiny your reps will receive by your customers as they discuss sensitive information.