Avaya Unified Communications

Redefines and simplifies existing voice and video communications architectures โ€“ including multi-vendor networks โ€“ delivering a new value equation in business communications. More capabilities with less cost and complexity.

As converged networks have increasingly become the norm in business communications, the competitiveness of many enterprises today depends on how quickly they can use these powerful, multi-faceted infrastructures to disseminate new functionality across the enterprise:

Customers increasingly take their business to companies that use communications capabilities to transact business efficiently and provide high levels of service at any time, from any location across the enterprise.

Employees increasingly require their communications system to give them the same experience they get on the web – fast connection by any user to any application on a system, regardless of vendor, anywhere in the enterprise.

IT and Telecom managers want to use their current infrastructures to meet these customer and employee demands, but without making these infrastructures more costly to operate and complex to maintain.

Avaya Unified Communications goes beyond existing telephony and data communications networks and introduces a platform that unifies all forms of communication (voice, messaging, e-mail, voice mail, and more), without sacrificing any of the resiliency, security and performance that Avaya communications systems have always been known for.

By combining a secure, reliable core infrastructure – the proven Avaya Communication Manager software with industry-leading SIP and presence capabilities CPI and Avaya address these challenges and deliver:

Enterprise-wide On-demand Unified Communications: Instead of slow, expensive, system-by-system configurations, capabilities implemented in the Avaya Unified Communication solution are instantly available to employees across the business. Services and applications are deployed to users based on their needs and individual profiles, not the systems they are connected to, in a fraction of the time it takes today.

Aggregated, Enterprise-wide Presence: Getting value from multiple modes of communication — voice, e-mail, IM, video, etc — depends in today’s world on presence: the instant indication of a user’s availability and current activity. Avaya Aura provides any user, anywhere on the network, with an actionable, aggregated view of all users across devices and multi-vendor applications, including IBM and Microsoft desktop applications.

True Multi-vendor Interoperability: Avaya Aura provides flexible SIP routing across Cisco, and other vendor PBXs, new and old – integrating legacy TDM systems with cost-effective SIP gateways – allowing new, leading-edge capabilities to interoperate with legacy systems.

True Enterprise-wide Dial Plans: Avaya Aura delivers true enterprise-wide dial plans across multi-vendor PBX environments. Businesses now have maximum control of how calls use their corporate network, share external services, and when and where calls “hop off” the network and on to the local PSTN.

Implementation and Acquisition: Avaya Aura also provides enterprises with a simplified approach to implementation and acquisition: through two software Editions — Standard and Enterprise — each one bringing together all the functionality needed for common customer situations. With simple per user licensing, Avaya Aura provides packaging and pricing that are attractive to the broadest range of organizations.

The result is a platform for fully exploiting the value of converged communications; satisfying the needs of employees and customers, quickly distribute the enhanced applications that deliver improved performance while driving down overall costs and simplifying system management.