Avaya | CPI's Avaya Blog

Faxing Solution for Avaya IP Office - Adding S-P-A-C-E to Expand Your Universe

In 2011, Multi-Tech System’s virtual FaxFinder was compliance tested for the compatibility with Avaya IP Office Systems. This virtual faxing opens up a whole new world as it allows you to fax from one computer to the next, without having to go to the office or walk down the hall to do so. This means virtual fax servers is an easier and a faster way to send a document without actually using a fax machine. I bet you can already see the cost savings in this!

Twinning – A Powerful Feature of Avaya IP Office

With all of the hustle and bustle of your busy schedule, I bet you have wished there were two of you many times. I know I certainly have as work, kids, holidays and hobbies can quickly turn the best organized schedule into chaos! In the workplace, that’s where Avaya’s Twinning comes to the rescue!

Simple Steps for Troubleshooting your IP Office Phone

Do you have a phone that’s just not working right or not at all?

If you have answered yes to either of these questions, I’m here to show you how to use the Avaya IP Office System Status to assist in resolving your Analog, Digital and VoIP telephone issues!


5 of My Favorite Avaya IP Office One-X Portal Features

No doubt about it…with the fast pace of life and the bombardment of information everyday, work and life can become overwhelming pretty quickly.

Something that keeps me organized at work is my Avaya One-X Portal. Just like scanning the dashboard in my car to check speed, fuel levels and miles per gallon, my One-X Portal gives me the same at-a-glance details on my desktop like voicemail, call logs and status of co-workers. But these are just a few of the features that help keep me on track throughout my day.

How to Backup Your Avaya IP Office Phone System

This is the last of my "Weed and Feed" Series. In the past two "Weed and Feed" posts, I shared how to Add New Users and how to Restore your system. Now this brings us to how to Backup your system.

Avaya IP Office System Restore Process...Easy Peasy

We’ve all had the “Control, Alt, Delete moment”. Unfortunately, in the digital world we live in, these things can happen. Just like with other systems, there are times when we see the need to restore an Avaya IP Office Business Phone System too. Perhaps there was a system or hardware malfunction or maybe even a damaged SD card. Whatever the case, if you are faced with the need to restore your system, Avaya has made the process easy in IP Office 9.0.

How to Add Users to Avaya IP Office in 6 Easy Steps

“Weed & Feed” Series for your Avaya IP Office, Part 1

Today as I was sitting in my kitchen sipping coffee, I couldn’t help but admire our beautiful, lush lawn. My husband and I have worked very hard to follow our "Weed & Feed" program every year. All of the watering, nurturing and work have paid off! This made me think of the Avaya IP Office system. To help your system stay at its best and perform the most efficiently, there may need to be some “Weed & Feed” performed now and then.

Can You Pass on Avaya PASS?

Keith Doucette

Someone asked me the question “Can I pass on getting a PASS Agreement from Avaya?”

Well, the answer is yes.  Avaya is about to announce an alternative to those customers that are not interested in the receiving the benefits of a 1, 2 or 3 year PASS Agreement.

Avaya Partner Assurance Support Services (PASS) Goes in Effect July 1, 2010

Keith Doucette Starting July 1, 2010 Avaya will institute a new services policy which requires all customers to purchase a PASS contract. This contract provides some key elements that ensures that your telephony systems and critical voice applications continue functioning optimally, helping you improve employee productivity and get more from your technology investments.

Nortel Contact Center Manager Product Roadmap

Todd Martin Amidst the integration of the Nortel product line, Avaya is continuing to roll out updates to Call Center manager. The Nortel product will actually be the first, out of the entire portfolio, to make the leap to Avaya’s Next Generation Context Center.