Twinning – A Powerful Feature of Avaya IP Office | CPI's Avaya Blog

Twinning – A Powerful Feature of Avaya IP Office

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With all of the hustle and bustle of your busy schedule, I bet you have wished there were two of you many times. I know I certainly have as work, kids, holidays and hobbies can quickly turn the best organized schedule into chaos! In the workplace, that’s where Avaya’s Twinning comes to the rescue!

With Mobile Twinning activated, incoming calls ring at your extension as well as your twinned device, such as your cell phone or iPad. So what does this mean to you? It means you never miss a call! And more importantly, what does this mean to your family? It means you never miss that emergency call from the school or hospital. And what does it mean for your customers? It means they can be confident that you are available no matter if you are in the office, working from home or on the road.

After your System Administrator programs the Twinning feature on your extension, here is how it works:

  • If you answered the call at your twinned device, the call to your extension terminates.
  • If you answer the call on your extension, the call to the twinned device is terminated.

Talk about being efficient!

To switch from your active twinned device to your extension just simply pick up at your extension and press the Twinning call appearance or DSS button. The call to the twinned device is terminated.

Or if your extension has no call appearance buttons, pick up the call by dialing the Mobile Twinned Call Pickup short-code. The call to the twinned device is terminated.

So there you go, now you won’t miss a call no matter where you are; just like having two of you! With Avaya IP Office phone systems, your world just got a lot more efficient and easier.

If you have questions about the Avaya IP Office or would like to learn more about how CPI can help you get the most out of your Avaya IP Office phone system, please contact us today. We’re here to help!


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