Avaya Aura Application Enablement Services
Provides developer interfaces for both off-the-shelf and custom integrations with hundreds of communications and business applications such as Microsoft Office Communicator and IBM Lotus Sametime, as well as a broad range of contact center, call recording and click-to-dial applications.
It includes an enhanced set of telephony application programming interfaces (APIs), protocols, Web Services, and direct IP access to media, and supports standards such as Computer Supported Telecommunications Applications (CSTA), Java Telephony API (JTAPI) and Telephony Server API (TSAPI) that expose Avaya Aura Communication Manager features. This makes the full-functionality customization capabilities of Avaya communication solutions accessible to corporate application developers, third-party independent software vendors (ISVs), authorized Business Partners, and systems integrators. All of these services are integrated into a single, secure, scalable, software application with management, redundancy and fail-over capabilities to support mission-critical business needs.
Using Avaya Aura Application Enablement Services, software developers can write client applications in the programming language or protocol of their choice — enabling customers and DevConnect partners to integrate Avaya Aura with hundreds of communications and business applications.
Avaya Aura Application Enablement Services provides a server-based software solution that enables IBM Lotus Sametime or Microsoft Office Communicator to leverage the capabilities of Avaya Aura Communication Manager software. By integrating the Avaya Aura Application Enablement Services platform in the customer’s enterprise network, end users can access the set of “click to communicate” features provided by Avaya with seamless integration into their chosen desktop environment.
Avaya Aura Application Enablement Services also integrates Avaya Aura Communication Manager with our own Contact Center products including Avaya Interaction Center, Avaya Proactive Contact, Avaya Voice Portal, and Avaya Contact Center Express to deliver best in class Contact Center solutions. Using Avaya Aura Application Enablement Services, software developers can deliver added value by developing their own complementary Contact Center applications.
Key Customer Benefits
- Improve worker efficiency and productivity by eliminating manual dialing and driving all communication operations to a single desktop interface (i.e., Microsoft OC or IBM Sametime client).
- More efficiently develop and integrate applications for business solutions by leveraging Web Services interfaces.
- Favorably impact Total Cost of Ownership with the latest IP-based call recording solutions.
- Increase uptime for critical applications and lessen disruptions utilizing a secure, load-balanced, and redundant communication link to Avaya Aura Communication Manager.
- Enterprises can create their own applications using Software Development Kits (SDKs), training, tools, documentation, and developer support from Avaya.
Automatic Failover: Eliminates Avaya Aura Application Enablement Services (AES) as a single point of failure by ensuring that if one Avaya Aura AES server fails, the second Avaya Aura AES server automatically takes over.
Integration with IBM Sametime: Avaya Aura Application Enablement Services integrates with IBM Lotus Sametime. The enterprise-class integration provides click-to-call, click-to-conference, and telephony presence capabilities from IBM Lotus clients. With Avaya’s integrated telephony presence feature, Sametime users can see who is on the phone even when that user is not logged into Sametime.
Integration with Microsoft Office Communicator: Avaya Aura Application Enablement Services makes possible numerous desktop telephony features such as click-to-call, click-to-conference and exchanging Avaya telephony presence with other Microsoft Office Communicator users. These features improve the efficiency and productivity of the enterprise worker by eliminating the manual aspect of dialing numbers and driving all their communication operations to a single desktop interface.
Integration with IBM Websphere CEA: Avaya Aura Application Enablement Services integrates with IBM Websphere Application Server (WAS) Communications Enabled Applications (CEA) to allow Websphere IT developers to easily and rapidly add Avaya communications capabilities to their applications.
Third-Party Call Control: Avaya Aura Application Enablement Services provides adjunct control of telephone calls (e.g. third-party call control) through its call control APIs (TSAPI, JTAPI, CallVisor LAN (CVLAN) and DEFINITY LAN Gateway (DLG)) to complete adjunct routing of incoming calls, report various events to an adjunct, provide notification/control for a specific station/call, perform adjunct invocation of switch features and respond to adjunct queries for information.
TSAPI/JTAPI Service: Avaya Aura Application Enablement Services with Avaya Aura Communication Manager and Avaya AuraTM SIP Enablement Services provides the ability to control Avaya SIP endpoints via TSAPI/JTAPI.
Device and Media Control/Fundamental Third-Party Call Control: Device, Media and Call Control (DMCC) exposes the powerful feature set of your Avaya telephony server through an open, standards based, Java and Extensible Markup Language (XML) programming interface.
Web Services: Avaya Aura Application Enablement Services provides the ability for traditional IT application developers to interface with Avaya Aura Communication Manager through standard Web services via Simple Object Access Protocol (SOAP)/XML methods. This provides developers with a familiar way of implementing new and innovative solutions.
Telephony Web Service: Allows telephony functions such as click-to-dial to be incorporated into the customer’s current web applications.
System Management Services:
Provides a way for applications to programmatically access and administer a subset of administration objects on Avaya Aura Communication Manager. This enables a wide range of applications that can provide value by manipulating Avaya Aura Communication Manager features. System Management Service (SMS) also supports vectors, allowing third-party developers to create SMS applications to administer vectors.
Computer Telephony Integration: Exposes multiple computer telephony integration (CTI) server platforms onto a single server while supporting the leading industry APIs including TSAPI, JTAPI, Avaya CVLAN API, DMCC API and DLG. Complete backwards compatibility for all of these APIs helps ensure the Avaya Aura Application Enablement Services platform will serve legacy, as well as current and future application needs.
Software Development Kits: Consists of client API libraries, XML Schema Definitions (XSDs), Web Service Definition Language (WSDL), Java/ XML programmer guides, extensive sample applications, and other development tools. There are five SDKs: IP Communications SDKs (DMCC), DMCC Dashboard, TSAPI SDK, JTAPI SDK, and Web Services SDK. In addition, there is a .NET SDK for DMCC, as well as the JAVA and XML SDKs.
Simple Network Management Protocol Support: Provides a standard interface allowing data to be collected by the customer’s SNMP Management application, allowing the customer to view performance data from multiple Avaya Aura Application Enablement Services instances along with data from other elements in the customer’s network.
Security and High Availability: Provides secure transport between Avaya Aura Communication Manager and the Avaya Aura Application Enablement Services platform. This application link greatly improves network security and reliability by providing link encryption, redundancy, automatic load balancing and transparent link failover. The application link capabilities are standard with Avaya Aura Application Enablement Services. This greatly enhances end-to-end solution reliability by adding link resiliency to preserve application session continuity during link outages of up to 30 seconds.