By: Derrick Chin On: March 28, 2019 In: Oracle, Service Cloud Comments: 0

Our March Ask the Experts webinar focused on optimizing Oracle Service Cloud for your company’s needs. Here’s the recording of the webinar and a few highlights on the topic as well:

Get a view of your current licensing 

  1. Engage your Oracle contact
  2. Get a copy of your current licensing agreement
  3. Get a licensing utilization report

Find out what features you hold as part of your current licensing

  1. What are the key features that are included at your licensing level?
  2. Which of these features are you using?  Is your team prepared to use these other features?
  3. Would there be a benefit to your team to begin using these other features?

Determine how you can utilize unused features

  1. Plan
    • Business
    • Operations
    • Training
    • Change
  2. Act
    • Know what you are going to do
    • Approach this by asking, “How can we do this?”
    • Celebrate successes

I hope you found the information helpful and insightful!

Have questions about your licensing of Oracle Service Cloud? Reach out to me. I’d love to chat with you.

Ask CPI's Oracle Service Cloud Experts