Our March Ask the Experts webinar focused on optimizing Oracle Service Cloud for your company’s needs. Here’s the recording of the webinar and a few highlights on the topic as well:
Get a view of your current licensing
- Engage your Oracle contact
- Get a copy of your current licensing agreement
- Get a licensing utilization report
Find out what features you hold as part of your current licensing
- What are the key features that are included at your licensing level?
- Which of these features are you using? Is your team prepared to use these other features?
- Would there be a benefit to your team to begin using these other features?
Determine how you can utilize unused features
- Know what you are going to do
- Approach this by asking, “How can we do this?”
- Celebrate successes
I hope you found the information helpful and insightful!
Have questions about your licensing of Oracle Service Cloud? Reach out to me. I’d love to chat with you.