Now that the dust is settling from the Genesys acquisition of Interactive Intelligence, online resources are being consolidated, unified, and brought under the Genesys umbrella.
Here are seven online resources provided by Genesys that you should be taking advantage of:
1. Genesys Knowledge Network
This is the most recent addition to the suite of Genesys online resources and includes links (for PureCloud, PureConnect, and PureEngage) to the Genesys Resource Center, Webinars, the new Ideas portal, the Genesys Developer Portal, the Genesys Blog, and more.
New Link: https://know.genesys.com/
2. Genesys Resource Center (online help and documentation)
If you have questions about virtually anything related to Genesys solutions, this is the first place to go. It includes online help, documentation, training videos, reference guides, and much more for PureCloud, PureConnect, and PureEngage solutions.
For PureConnect solutions, the entire documentation library is now available online including installation guides, technical reference documents, release notes, API references, and MUCH more.
3. Genesys Community
The Genesys Community site allows all of us to collaborate, share our experiences, ask questions, and connect with other users around the world.
The legacy Interactive Intelligence Testlab website is still active and provides a wealth of support, compatibility, hardware, and software information for components included in Genesys solutions. There has not yet been a date set for its migration to a new home in the Genesys family, but I’m sure an announcement will come soon.
Current Link: testlab.inin.com
If you’ve worked with Genesys solutions for very long, there is a good chance that you have had a great idea for how to make a product or process better. The Idea portal is where you can submit your suggestions and vote on enhancements that are important to your organization. This site will be moving soon but is also still active at the legacy URL.
6. Genesys AppFoundry
Need a custom report, application plug-in, third-party integration, etc. for a Genesys product? This site is a great resource for third-party add-on products.
7. Genesys University
This site provides education and training for Genesys solutions.
Do you know of another great resource that we didn’t include in this list? Let us know!